Yolanda Florence
Job Description
Open Position
Creative Director/Senior Stylist (Abu Dhabi)
FeaturedCreative Director/Senior Stylist (Abu Dhabi)
About Marquee: Marquee is a luxury salon known for its artistry, precision, and elevated client experience. We’re a destination for trendsetters and tastemakers, offering a space where creativity meets excellence. Our team is passionate, professional, and always evolving. Position Overview: We’re looking for a Creative Director/Senior Hairdresser who brings both technical mastery and creative flair. If you thrive in a high-end environment, love transforming looks, and want to grow with a brand that values innovation and integrity—Marquee is your next home. Key Responsibilities: Deliver expert cutting, coloring, and styling services tailored to each client Build lasting relationships through thoughtful consultation and care Mentor junior stylists and contribute to a collaborative team culture Stay current with trends, techniques, and industry innovations Uphold Marquee’s standards of hygiene, presentation, and professionalism Ideal Candidate: 5+ years of experience in a premium salon setting Strong portfolio showcasing diverse styles and techniques Excellent communication and client service skills Passionate about fashion, beauty, and continuous learning Confident working independently and within a creative team Why Marquee: Competitive pay structure with commission Access to advanced training and industry events Stylish, supportive work environment Opportunities for career growth and creative projects
Commercial & Operations Data Analyst
FeaturedCommercial & Operations Data Analyst
Role Purpose We are looking for a commercially minded Commercial & Operations Data Analyst to support management with clear, accurate analysis of business performance across a multi-location service business. This is not simply a reporting or dashboard role. The analyst will be expected to help management understand: What happened What is driving the result Where management should investigate further The role will work closely with Operations and senior management. The analyst identifies and quantifies business issues through data. Operational management owns the decisions and execution. Key Responsibilities Commercial Performance Analysis Analyse performance across brands, locations and service categories, including: Revenue Transactions Average transaction value Service revenue Retail revenue Discounts Service mix Packages and redemptions Actual vs target Month-to-date performance Year-to-date performance Year-on-year performance Identify the main drivers behind changes in performance rather than simply reporting variances. For example: “Transactions are down” is a result. The analyst should investigate what is driving the decline. Operational Analysis Analyse how effectively available labour and capacity are being converted into transactions and revenue. This includes: Staff working hours Bookable hours Booked hours Utilisation Productivity Booking patterns by hour Booking patterns by day Peak and off-peak demand No-shows Cancellations Waitlists Turnaways Appointment availability Skill availability Identify patterns that may point to: Poor scheduling Capacity shortages Excess capacity Skill gaps Missed booking opportunities Operational inefficiencies The analyst should highlight where the issue appears to exist and quantify it where possible. Client Analysis Analyse client behaviour, including: First-time clients Returning clients Retention Rebooking Frequency Average spend Service mix Client cohorts Retail purchasing behaviour Identify where client behaviour is changing and where further investigation is required. Employee Productivity Analysis Analyse operational performance by therapist, stylist and location, including: Revenue Transactions Revenue per working hour Booked versus available hours Utilisation Service mix Rebooking Retail performance The objective is to provide management with evidence that can support coaching, scheduling and operational decisions. The analyst is not responsible for managing employee performance. Location Performance Compare performance across locations and identify: Significant variances Emerging trends Strong and weak performance Capacity differences Productivity differences Client behaviour differences Service mix differences The analyst should help management understand why one location may be performing differently from another. Reporting and Dashboards Prepare and maintain clear management reporting. Responsibilities include: Weekly performance reporting Monthly performance reporting Power BI dashboards Excel analysis Ad-hoc analysis Improving recurring reporting Reducing manual spreadsheet work Maintaining consistent KPI definitions Reporting should focus management attention on what matters rather than presenting every available metric. Data Accuracy Check and reconcile data before presenting findings. Identify: Incorrect data Missing data Duplicate records Inconsistent KPI definitions Reporting discrepancies System issues affecting reporting The analyst should raise data-quality issues clearly rather than working around them silently. Required Experience 2–4 years’ experience in data analysis, business intelligence, commercial analysis or operational reporting Experience working with large datasets Experience producing management reporting Experience investigating business performance Experience presenting findings to non-technical colleagues Experience in a multi-location business is preferred. Relevant sectors include: Retail Hospitality Beauty Fitness Healthcare clinics Restaurants Hotels Other appointment-based or service businesses Technical Skills Essential Advanced Excel Good Power BI skills Working knowledge of SQL Data cleaning and reconciliation Trend analysis Variance analysis Basic cohort analysis Strong numerical ability Advantageous Python Forecasting CRM analytics Automated reporting Experience with booking or workforce-management systems Advanced Python, machine learning and data engineering are not required. Personal Qualities Curious Does not stop at the first explanation. Analytical Can break a broad problem into its underlying drivers. Commercially aware Understands which findings matter to business performance. Accurate Checks and reconciles numbers before presenting conclusions. Independent Can investigate an issue without needing every step prescribed. Clear Can explain data simply to managers who are not analysts. Practical Focuses on analysis that management can use.
Receptionist
FeaturedReceptionist
Be the warm, welcoming face of our spa. As our Spa Receptionist, you’ll create a serene first impression, manage bookings with grace, and ensure every guest feels pampered from the moment they arrive. Key Responsibilities: Greet clients with professionalism and warmth Manage appointment scheduling and confirmations Handle phone inquiries, walk-ins, and online bookings Process payments and maintain accurate records Coordinate with therapists and ensure smooth daily operations Maintain a calm, clean, and inviting reception area What We’re Looking For: Excellent communication and customer service skills Organized, detail-oriented, and tech-savvy Calm demeanor and polished appearance Previous experience in hospitality or wellness is a plus Fluent in English and comfortable with basic computer systems What We Offer: Competitive salary and incentives Training in spa services and wellness culture Supportive, tranquil work environment Opportunities for growth in luxury hospitality
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