My work with Megan was comprehensive as she was starting her new business. Together we looked at her goals and then determined her brand positioning in the market. The next step involved developing her customised journey plan for her customers and putting standard operating procedures into place. Thereafter I advised on and created protocols for her nail services treatments. Prior to the launch, I trained her team on all the requirements for a successful start. My service extended to HR support on commission schemes, individual staff KPIs, individual daily staff sales reports and quarterly individual performance reviews and also coaching. On the financial side I assisted with budget creation, daily, weekly and monthly sales reports and their P&L format.