Client Journey - Full Package with Videos and PPP SAVE 50%!

AED 905

Description

  • Introduction
  • Health & Safety
  • The client is looking at you
  • Brand Awareness
  • Appointment Booking
    • Direct calling
    • Calling a waiting list client
    • Cancelation call
    • WhatsApp/Social Media/Email inquiries
  • Welcoming
    • Looking after the client
      • Checking in a booked client
      • Walk in client
  • Service Protocols
    • Nail services
    • Hair services
    • Room treatments
  • Departure
    • Client feedback
    • Rebooking
    • After care information
    • Retail
    • Loyalty Program
    • Membership Program
    • Payment
    • Refer-a-friend
    • Reviews
    • Saying goodbye
    • Follow up call
  • The Team

Format: Word Document (27 pages)

  • 7 Animated Videos:
    • Health & Safety
    • Appointment Booking
    • Welcoming
    • Nail Services Protocol
    • Hair Services Protocol
    • Room Treatments Protocol
    • Departure
  • Power Point Presentation for training purposes

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