Mystery Shopping

Do you wish you could see and experience your salon through the eyes of a client? You are not alone in this wish.

For many years, I have used Mystery Shopping to not only help salons I was managing, but those of my clients as well to unlock hidden success and identify opportunities to improve our client experience. I believe it is only when you step into the shoes of your client, that you can truly deliver an experience that they will return to every time. 

Through the Mystery Shopping process, I will provide a detailed report of my experience and advise on the areas of improvement to grow your business to the next level.

I will provide a candid and honest point of view, along with clear and constructive feedback to deliver real and measurable improvement.