The Path to Excellence Manual Full Package with videos & PPP Save 50%

The Path to Excellence Manual Full Package with videos & PPP Save 50%

AED3٬600٫00Price

Content:

  • Introduction
  • Health & Safety
  • The client is looking at you
  • Brand Awareness
  • Appointment Booking
    • Direct calling
    • Calling a waiting list client
    • Cancelation call
    • WhatsApp/Social Media/Email inquiries
  • Welcoming
    • Looking after the client
      • Checking in a booked client
      • Walk in client
  • Service Protocols
    • Nail services
    • Hair services
    • Room treatments
  • Departure
    • Client feedback
    • Rebooking
    • After care information
    • Retail
    • Loyalty Program
    • Membership Program
    • Payment
    • Refer-a-friend
    • Reviews
    • Saying goodbye
    • Follow up call
  • The Team

25 pages

Format: Word Document

  • 6 Animated Videos:
    • Appointment Booking
    • Welcoming
    • Nail Services Protocol
    • Hair Services Protocol
    • Room Treatments Protocol
    • Departure

Power Point Presentation for training purposes