Standard Operations Manual

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As a salon business, it is crucial to have systems and processes in place in order to deliver the ultimate client experience. 


The Standard Operations Manual contains standard operating procedures (SOPs). SOPs are step-by-step instructions that act as guidelines for employee work processes. The SOPs explain the practices of each and every department in the business.


From Health and Safety to HR and Operations Policies, from Job Descriptions to the step-by-step customized Client Journey, every aspect of running a smooth business will be customized in a complete manual (approx. 160 pages). 

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