Standard Operations Manual

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As a salon business, it is crucial to have systems and processes in place in order to deliver the ultimate client experience. 


The Standard Operations Manual contains the standard operating procedures (SOPs) you decide to set for your business. SOPs are step-by-step instructions that act as guidelines for employee work processes. The SOPs explain the practices of each and every department in the business and can elevate your salon’s performance as well as the confidence and performance of your staff. 


From Health and Safety to HR and Operations Policies, from Job Descriptions to the step-by-step customized Client Journey, every aspect of running a successful, well managed business will be customized in a comprehensive manual.